My Mail Signature Help

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IMPORTANT NOTE TO AOL, MSN, COMPUSERVE AND SBC ISP USERS:

If you are using the built-in browser provided by your ISP, you will NOT see My Mail Signature or your toolbar. They do not work with the built-in browser. Instead, you MUST:

1) Launch Internet Explorer 5.01 or above from your desktop. (Don't have it? Download here.)
2) Find your browser toolbar - it will have either a "My Web Search" or "My Way Search" logo.

To use My Mail Signature in email: My Mail Signature works with Outlook, Outlook Express, AOL Mail 9.0, IncrediMail (using IE 5.5 or above), and with most web-based email platforms (using IE 5.01 or above), including the rich-text Editor version of MSN Hotmail. (To learn more, click here.)

How do I know if my version of My Mail Signature is compatible with Outlook or Outlook Express?

To check that My Mail Signature is compatible with your Outlook or Outlook Express email platform, you will need to do the following:

1) Open a new browser (Internet Explorer 5.01 and above only).

2) Locate your browser toolbar - it will have either a "My Web Search" or "My Way Search" logo - and click the down arrow to the immediate right of the My Web Search/My Way Search logo (far left side of the toolbar).

3) Select "My Web Search Version" or "My Way Search Version". A small window should appear with the version of your toolbar. Check that it says Version: 1, 1, 1, 0 or higher. (Click here to see a picture)

You can also check by opening a Compose/New Mail screen using your email system. My Mail Signature is compatible if you see the navigation bar (with My Signature button) in the Compose/New Mail screen. If you don't see it, first close your email system, open it again, and check for the navigation bar.

Here's what to look for:

Outlook - (Click here to see a picture)
Outlook Express - (Click here to see a picture)

How do I know if my version of My Mail Signature is compatible with AOL Mail 9.0 or IncrediMail?

If you downloaded My Mail Signature on or after 3/11/04, it will be compatible with both IncrediMail and AOL Mail 9.0. (Note: You must be using IE 5.5 or above.)

If you downloaded My Mail Signature prior to 3/11/04, you will likely need to upgrade to the latest version of My Mail Signature. (It's free.)

You can also check by opening a Compose/New Mail screen using your email system. My Mail Signature is compatible if you see the navigation bar (with My Signature button) in the Compose/New Mail screen. If you don't see it, first close your email system, open it again, and check for the navigation bar.

Here's an example of what to look for - (Click here to see a picture)

I use Norton Internet Security, Zone Alarm, or similar firewall/proxy software and am having trouble downloading My Mail Signature. Why?

The most common problem when downloading or installing My Mail Signature occurs when running such software. If you are running one of these types of products, try temporarily disabling it, then go back to http://www.mymailsignature.com to try the download process again. You can reactivate your firewall/proxy software once the download and installation of the toolbar and My Mail Signature is complete.

I try to download My Mail Signature and the download won't start, or I get looped back to the previous page when I click on Download Now. Why?

The most common problem when downloading or installing My Mail Signature occurs when running software such as Norton Internet Security, Zone Alarm, or other firewalls/proxy software.

If you are running one of these types of products, try temporarily disabling it, then go back to http://www.mymailsignature.com to try the download process again. You can reactivate your firewall/proxy software once the download and installation of the toolbar and My Mail Signature is complete.

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Why can't I see My Mail Signature - or the toolbar - on my browser?

If you have downloaded My Mail Signature and are not seeing the My Signature button or the toolbar on your browser, you may need to enable the toolbar through your browser's menu. To do this:

1) Click on the "View" menu option.

2) Select "Toolbars".

3) You will see either "My Web Search" or "My Way Search" listed in the dropdown - make sure that there is a check mark next to it. If there is no check mark, click on the toolbar name in order to enable it.

If the toolbar DOES have a check mark but is not visible on your browser, clear the check mark by clicking on the name of the toolbar. Then repeat the steps above to re-enable it. The toolbar should now appear. (Click here to see a picture)

Will My Mail Signature work with my browser?

My Mail Signature and your toolbar will work with Internet Explorer versions 5.01 and above. (We encourage you to download Internet Explorer 6.0.)

Note to IncrediMail Users: You must have Internet Explorer 5.5 or above installed on your computer for My Mail Signature to work with IncrediMail.

Note to WebTV Users: My Mail Signature does not function with the WebTV interface.

Is My Mail Signature compatible with Macs?

Sorry, My Mail Signature and the toolbar are not compatible with Macs.

Does My Mail Signature or the toolbar include adware or spyware?

Absolutely not - both My Mail Signature and the toolbar include NO adware and NO spyware.

I can no longer see My Mail Signature or the toolbar on my browser. How can I get them back?

If you have downloaded My Mail Signature and are not seeing the My Signature button or the toolbar on your browser, you are likely experiencing one of two scenarios:

1) You did not close all your open browsers once you downloaded My Mail Signature. Please do this now and then reopen a new browser.

2) You may need to enable the toolbar through your browser's menu. To do this, click on the "View" menu option and then select "Toolbars". You will see either "My Web Search" or "My Way Search" listed in the dropdown - make sure that there is a check mark next to it. If there is no check mark, click on the toolbar name in order to enable it.

If the toolbar DOES have a check mark but is not visible on your browser, clear the check mark by clicking on the name of the toolbar. Then repeat the steps above to re-enable it. The toolbar should now appear. (Click here to see a picture)

I can't find My Mail Signature in Outlook/Outlook Express/IncrediMail/AOL Mail 9.0. Where is it?

If you cannot find My Mail Signature on your email system, please check the following three items:

1) Have you successfully downloaded the latest version of My Mail Signature? (Not sure? Click here to download.) If you have, close your email system. Then open it again and compose a message. You should see the navigation bar with the My Signature button in the Compose/New Mail screen. (Note: The navigation bar and the My Signature button will not appear on the "main" page of these systems.)

2) Outlook users: If your default email editor is MS Word, My Mail Signature and the navigation bar may not appear when composing a message. To change this, please do the following:

Click on "Tools" from your main Outlook application/window (not the one in your Compose Message window) and select "Options."
Click on the "Mail Format" tab.
Uncheck the checkbox in the Message Format area that says "Use Microsoft Word to edit e-mail messages."
Click OK.

3) You have maximized your Compose/New Mail window. Smaller size windows, especially in Outlook Express, can hide the My Signature button. Maximizing your window will show all your navigation buttons, and prevent the My Mail Signature window from obscuring your email text. To maximize, click the "" button on the top-right corner of your Compose page.

Note to IncrediMail and AOL Mail 9.0 users: If you downloaded My Mail Signature prior to 3/11/04, you will likely need to upgrade to the latest version of My Mail Signature. (It's free.)

The signature I've created occasionally gets cut off when I try to preview it or insert it into an email. Why - and how do I fix it?

When saving your mail signature, you must be sure to maximize your browser screen and close any mini-browser windows so that there are no horizontal scroll bars in the Mail Signature window. If your browser window has a horizontal scroll bar when you click the "Save My Signature" button, it may cut off part of your signature.

Tip: Once you save your signature, click your My Signature button on your toolbar and select "Preview". If your image is cut-off, select "Create/Edit", maximize your browser screen, click the Save tab and try saving your signature again.

When attempting to insert a signature using Outlook Express or IncrediMail, I get the message "Sorry, My Mail Signature can't add your signature on this page." Why?

If you use Outlook Express: You are likely on a read page. You must be on a New Mail page to add a signature.

If you use IncrediMail, you are likely using an older version of Internet Explorer (Internet Explorer 5.01 or below). You must be using IE version 5.5 or above. To upgrade, click here.

When I add a signature to an Outlook email, the message's font changes to Times New Roman and the signature is inserted at the beginning of the message. How can I prevent this?

Your Outlook's Mail Format settings need to change. This is an easy fix.

1) Click on "Tools" from your main Outlook application/window (not the one in your Compose Message window) and select "Options."
2) Click on the "Mail Format" tab at the the top of the Options window.
3) Select "HTML" from your Message format pull-down window. It will likely be set to "Microsoft Outlook Rich Text."
4) Click OK.

Now when you add a signature, it will appear where your cursor is resting, and your message's font will not change.

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I get a blank screen when I click the "Download Now" button to install this feature. What can I do to resolve this issue?

You need to change your security setting to Medium in order to successfully download using Internet Explorer. Follow the instructions below to change your security settings.

Internet Explorer 5.01 - 6.0:
1) Go to the "Tools" menu at the top of your browser
2) Select "Internet Options"
3) Go to the Security tab and choose Medium security and then click "OK

Why am I getting a message that tells me "Your current security settings prohibit running ActiveX controls on this page" - and how do I fix it?

If you're seeing this message, your browser's security settings do not allow the download of ActiveX controls. You will need to change these settings.

To do so, select Tools at the top of your browser, then select Internet Options. Next, select the Security tab. Now move the slider down until you have selected Medium security. Confirm by pressing the OK button.

Don't see a slider tab under Security? Instead, select Internet, then select Custom Level. A window will pop-up. You now need to "enable" or "prompt" the following:

1. Download signed Active X controls
2. Run Active X controls and plug-ins
(Click here to see a picture)

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When I try to access my company Intranet site via my browser, I get search listings instead. Why - and how can I resolve this issue?

In some cases, users who have been trying to access an Intranet site using Internet Explorer are getting search listings rather than the Intranet site, itself. If you're experiencing this scenario, you will need to uninstall our Search Assistant.

If you downloaded My Mail Signature on or after 3/11/04:

1) Find the "My Way Search" button on your toolbar and click the down-arrow
2) Select "Enable/Disable Features"
3) Uncheck the box next to "Search Assistant"
4) Click "Save Changes"

The Search Assistant feature has been disabled. Close all your browsers and open a new one for your change to take effect.

The steps above allow you to disable this feature. (You can enable it in the future by following the same steps and checking the box next to Search Assistant.) If you wish to uninstall Search Assistant from your computer, you will need to uninstall My Mail Signature and your toolbar. To do so, see: "How do I uninstall the toolbar and My Mail Signature from all my applications?" below.

If you downloaded My Mail Signature prior to 3/11/04:

1) From your computer's Start button, select "Settings", then select "Control Panel".
2) Double-click on the "Add/Remove Programs" icon.
3) Select "Search Assistant - My Web SearchBar"**
4) Click "Remove." This toolbar feature has now been uninstalled.

**Some versions may say "Search Assistant - My Way."

The Search Assistant feature has been uninstalled. Close all your browsers and open a new one to access your Intranet site.

When I attempt to use Internet Explorer's "Send Page by E-Mail" and/or "Send Link by E-Mail" features, I don't see the toolbar or My Mail Signature in my email window. Is this normal?

Yes, the toolbar is not included as part of these Internet Explorer features. To see your toolbar and My Mail Signature button within a Compose/New Mail screen, you will need to open that window directly from Outlook or Outlook Express, not via your Internet Explorer browser.

How do I remove the My Signature button from the toolbar?

First, find the "My Web Search" or "My Way Search" button to the far-left of your toolbar. Click the small arrow to the right of this button. From the dropdown, select "Add/Remove Buttons". Now, uncheck the "My Mail Signature" box in the Cool Tools module. Click the "Finished" button and your My Signature button will be removed. You can always add it back at any time by following these same step and checking the "My Mail Signature" box.

Outlook, Outlook Express, IncrediMail and AOL Mail 9.0 users: The above steps will remove the My Signature button from Internet Explorer only. To remove the My Signature button from your email system, you will need to uninstall the navigation bar by following the steps outlined below. (See: "How do I uninstall the toolbar and My Mail Signature from all my applications?")

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I'm using a new version of IncrediMail and don't see the navigation bar or My Mail Signature.

If you downloaded My Mail Signature on or prior to 3/11/04 AND upgraded or downloaded IncrediMail for the first time after Thanksgiving 2003, you will need to upgrade to the latest version of My Mail Signature. (It's free.)

How do I uninstall the toolbar and My Mail Signature from all my applications?

If you downloaded My Mail Signature on or after 3/11/04:

1) From your computer's Start button, select "Settings", then select "Control Panel"
2) Double-click on the "Add/Remove Programs" icon
3) Select "My Web Search (My Mail Signature)"
4) Click "Remove." My Mail Signature and the toolbar have now been uninstalled.

If you downloaded My Mail Signature prior to 3/11/04:

Depending on when you downloaded My Mail Signature, you may be able to follow the steps above. If these do not work, please do the following:

Web-based email users:
To remove My Mail Signature and your toolbar, you must do the following:

1) From your computer's Start button, select "Settings", then select "Control Panel"
2) Double-click on the "Add/Remove Programs" icon
3) Select "My Web Search (My Mail Signature)"**
4) Click "Remove." My Mail Signature and the toolbar have now been uninstalled. (Click here to see a picture )

**Some toolbar versions may say "My Way Search" or "My Way Speedbar."

Outlook, Outlook Express and IncrediMail users:
To remove My Mail Signature and the navigation bar from your email system, you must do the following:

1) From your computer's Start button, select "Settings", then select "Control Panel"
2) Double-click on the "Add/Remove Programs" icon
3) Select "My Web Search (Outlook, Outlook Express, and IncrediMail)"**
4) Click "Remove." My Mail Signature and the navigation bar have now been uninstalled from your email system. (Click here to see a picture )

**Some toolbar versions may say "My Way Search (Outlook, Outlook Express, and IncrediMail)" or "My Way Speedbar (Outlook, Outlook Express, and IncrediMail)."

To remove My Mail Signature and the toolbar from both your email system AND your browser, you must do the following:

1) From your computer's Start button, select "Settings", then select "Control Panel"
2) Double-click on the "Add/Remove Programs" icon
3) Select "My Web Search (My Mail Signature)"**
4) Click "Remove." My Mail Signature and the toolbar have now been uninstalled from your email system and your browser. (Click here to see a picture)

**Some toolbar versions may say "My Way Search (My Mail Signature)" or "My Way Speedbar (My Mail Signature)."

How do I remove the toolbar feature which provides suggested search listings when I mistype or enter an incomplete word or URL into my browser?

If you downloaded My Mail Signature on or after 3/11/04:

1) Find the "My Web Search" button on your toolbar and click the down-arrow
2) Select "Enable/Disable Features"
3) Uncheck the box next to "Search Assistant"
4) Click "Save Changes"

The Search Assistant feature has been disabled. Close all your browsers and open a new one for your change to take effect.

If you downloaded My Mail Stamp prior to 3/11/04:

1) From your computer's Start button, select "Settings", then select "Control Panel".
2) Double-click on the "Add/Remove Programs" icon.
3) Select "Search Assistant - My Web Search"**
4) Click "Remove." This toolbar feature has now been uninstalled.

**Some versions may say "Search Assistant - My Way."

Still don't have My Mail Signature? Get it now!