Can't Add Your Signature to Your Email?

When I try inserting my signature, I get the following message: "Sorry, My Mail Signature can't add your signature on this page."  Why?

My Mail Signature is compatible with Outlook, Outlook Express, IncrediMail, AOL Mail 9.0 and the rich media/HTML-enabled version of most web-based email interfaces - it does not, however, work with the "plain" version. (Web-based email interfaces block graphics in their plain version.)

The good news is you can toggle between the plain and rich-media versions of most web-based email platforms with a click of the mouse. For information on how to set your email account to accept graphics, see your email provider's help section or read below:

• Hotmail users
  Select "Rich-Text Editor ON" from the Tools pull-down menu on your Compose screen. (IMPORTANT: It's often hard to tell whether Rich-Text Editor is ON or OFF. You will know that it is ON when the last item in the pull-down menu is "Rich-Text Editor OFF", and when there is an edit bar on the top of your email compose screen that includes icons for cut, paste, copy, bold, italicize and more.) (Click here to see a picture)
   
• Yahoo users
  Click the "Colors and Graphics" link at the top of your Compose screen. (Click here to see a picture)
   
• Mail.com users
  Click the "Switch to Power Editor" button on your Write Message screen. (Click here to see a picture)
   
• Excite/iWon/My Way users
  Click the "Switch to Power Editor" link on your Compose screen. (Click here to see a picture)
   
• Earthlink users
  Click the "Colors & Graphics" link on your Compose screen. (Earthlink Webmail only. Not compatible with desktop version.)
   
• Outlook users
  You are on a read page. You must be on a New Mail page to add a signature.
   
• IncrediMail users
  You must have Internet Explorer 5.5 or above installed on your computer.
  
  NOTE: If you downloaded My Mail Signature prior to 3/11/04 AND upgraded your IncrediMail version or downloaded IncrediMail for the first time after Thanksgiving 2003, you will need to upgrade to the latest version of My Mail Signature. (It's free.)
   
• AOL Mail users
  You must be using AOL Mail 9.0. If you are, you will see the My Signature button at the top of your compose message window.
  
  If you downloaded My Mail Signature prior to 3/11/04, you will need to upgrade to the latest version of My Mail Signature. (It's free.)
   
• Netscape, Earthlink, Eudora & Juno users
  My Mail Signature does not work with these email platforms.

If your email interface is set to accept graphics (rich media version) and you are still getting this error message, be sure that your cursor is in the message body area of your email compose screen before trying to add a signature. If the cursor is in the "TO," "CC" or any other field, you cannot add a signature and will receive the error message above.

For more on My Mail Signature ISP, browser and Webmail compatibility, click here.

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